These general terms and conditions for SaaS software provision (Software as a Service) apply by default to any subscription to the SKEDUL web application offered by SKEDUL SAS (“The Provider”). The service is intended for content creators (“The Client”). The Client acknowledges having read the Terms and Conditions of Sale before subscribing and accepts them unreservedly. The Provider’s contact details are as follows:
These Terms and Conditions of Sale govern the subscription and use of the Gold subscription, providing access to certain advanced features of our schedule creation tool, Skedul. The Provider grants the Client a non-exclusive, non-transferable right to access and use the service, as specified in this document.
The service offers two plans: a free “Bronze” plan and a paid “Gold” plan. The Gold subscription is initially priced at €14.90 per month or €149.90 per year (instead of €178.80 if paid monthly). Launch offers reduce the monthly price to €6.90/month (for 6 months) and the annual price to €99.90/year for the 1st year. This offer is available only once, upon first subscription.
The contract takes effect upon the Client’s subscription confirmation. It is valid for either one month or one year, depending on the chosen period, and renews automatically. One of the Client’s available plans requires a minimum commitment of twelve (12) months, as detailed in Article 15. The free “Bronze” plan is for an indefinite period. Termination must be done by registered letter with acknowledgment of receipt. The Provider will acknowledge receipt and bill the current month. The contract effects will end following the final month’s payment upon termination by the Client.
As part of the launch of our service, Skedul is offering a special promotional discount on subscriptions purchased before July 31, 2025. This offer is subject to the following conditions:
3.bis.1. Period and Eligibility
The offer is valid from February 20, 2025, to July 31, 2025 (inclusive) and applies only to new subscriptions made on the Skedul website. It is reserved for new subscribers and does not apply to renewals or subscription changes.
3.bis.2. Offer Conditions
During the promotional period, subscriptions benefit from the following discounted rates:
The subscription at this discounted rate will remain valid as long as the customer does not cancel it and payments are made without interruption. If the subscription is canceled or interrupted, any future re-subscription will be charged at the standard rate in effect at that time.
3.bis.3. Refund and Cancellation
Subscriptions purchased under this offer remain subject to the cancellation terms outlined in Article 15. No refunds will be issued for early termination of a subscription benefiting from the promotional rate.
3.bis.4. Offer Modifications and Cancellation
Skedul reserves the right to modify or cancel this offer at any time before the deadline, without prior notice, provided that any changes do not affect subscriptions already purchased at the time of modification.
A free trial allows the Client to test the software with limited features (restricted scheduling spots, limited customization tools, etc.). Upon subscribing to the “Gold” plan, the Client will receive a subscription confirmation email, granting access to the full features of the chosen plan.
After authentication credentials are issued, the Provider is no longer responsible for their security. The Client receives login details via email and must create a secure password immediately (using letters, numbers, and special characters). The Administrator should regularly change User passwords.
The Software is accessed via a URL provided by the Provider, which may change at any time for security reasons. The new URL will be communicated to the Client 14 days before deactivation of the old one.
The Client has independently chosen the service level and assumes responsibility for performance or adequacy. The Provider commits to providing services diligently, in line with industry standards, and will meet the quality of service described in Appendix 3.
Backup
The Provider regularly performs external backups of the Client’s data and hosts them on OVH. A backup plan is in place, and the Provider will restore data free of charge if a technical incident occurs. Restoration due to Client-related incidents is subject to additional charges. The Client should take precautions by performing regular data backups.
Availability
The Provider offers the web application 24/7 but may restrict access for maintenance between 10 p.m. and 6 a.m. Monthly downtime should not exceed 1% outside of maintenance. If exceeded, the Client may request penalties. The Provider’s commitments apply only to the software and services provided, and it is not liable for third-party tool malfunctions, especially if Client-related.
Support
The Provider offers User support, minor corrective maintenance, and updates.
The Client agrees to use the tool legally, refraining from processing unlawful data and indemnifying the Provider from related claims.
SKEDUL subscriptions:
The Bronze subscription, applied by default upon registration, allows access to the main planning creation tool. This subscription has restricted access to certain features, listed on the pricing page.
The Gold subscription allows you to unlock access to new features on the tool.
These services are governed by these general conditions but also by the specific conditions attached hereto.
The Client is, in any event, solely responsible for the use, conservation and confidentiality of the Means of Authentication that it has entrusted to its personnel and which allow access to the Client.
In the event of a security alert that may suggest hacking, fraudulent access or any attack on the Service Provider’s information system, the Service Provider may suspend all or part of the access, at its discretion, immediately and without notice.
This interruption does not entitle the Client to any compensation.
However, the Service Provider must inform the Client of the exact causes and details of this security alert as soon as possible and in any event within twelve (12) hours following the alert.
On this occasion, the Service Provider undertakes to provide all useful information to the Client.
In the event of a security alert concerning access to all or part of the Client’s information processed by Skedul, the Service Provider undertakes to notify the Client in detail within twelve (12) hours of the alert so that the latter can comply with its contractual and/or legal obligations. As a result, the Service Provider undertakes to comply with all requirements concerning the security of the Software and Services indicated in the Personal Data Privacy Policy.
The Service Provider undertakes to comply with the commitments provided for in this article and to ensure that its personnel, whether permanent or non-permanent, and any subcontractors, comply with the terms thereof, in particular by passing on to them commitments similar to those provided for below.
The Parties undertake to collect and process all personal data in accordance with all regulations in force applicable to the processing of such data, and in particular with Law No. 78-17 of 6 January 1978, as amended, known as “Informatique et Libertés” and the General Data Protection Regulation (GDPR) (No. 2016/679).
With regard to these texts, the Client is responsible for the processing carried out under the contract and for the personal data that it uploads to the Software and which are processed by the Software and/or the Services offered by the Service Provider. The Service Provider may use the personal data uploaded by the Client and anonymized.
The Service Provider, for its part, is directly responsible for any actions of its subcontractors that are not in accordance with the state of the art or the regulations in this area and for the use of the Client’s personal data by it. A Personal Data Management Policy governs the collection and processing of this personal data. It is communicated to the Client upon first access to the web application.
10.1 Non-Exclusive Software License
The software will be used solely for the internal needs of the Client.
The non-exclusive grant of the right to use the Software and these additional elements provided for in this Agreement does not entail the transfer of any property rights or ownership.
The Client undertakes not to directly or indirectly infringe the rights of the Service Provider or its potential beneficiaries.
In the event of an attempt to contest the rights of the Service Provider by a third party directed towards the Client, the Client must immediately notify the Service Provider.
10.2 Content Exploitation Rights
The Service Provider and/or its beneficiaries are the holders of the exploitation rights on the documentation, data (images, information, logos, etc.) possibly provided by the Service Provider in the context of access to the Software and on the occasion of the sole use thereof, as well as the various graphical user interface screens. The Client expressly prohibits itself from reproducing them, representing them or making any exploitation of them without the prior written consent of the Service Provider, outside the strict framework of the license provided for in this Contract.
10.3 Client Content Integration
At the request of the Client, the Service Provider will integrate the Client’s visuals, logos, graphic elements and brands into the graphic interface of the web application and/or on the study documents. The Client will remain the owner of the copyright and industrial property rights over its elements, where applicable.
10.4 Copyright
When using the Software, the Client will be required to integrate images. The client must ensure that they have the right to use their images. The service provider cannot be held responsible for the use of images for which the Client does not have the rights to use.
The Customer is responsible for the suitability of the software for its needs.
The Customer acknowledges having received from the Service Provider all the necessary information allowing it to assess the suitability of the software for its needs and undertakes to use it in accordance with this Agreement.
The Provider is not responsible for the data transmitted by the Client as part of the Services. The Client agrees not to use or disseminate any non-compliant, illegal, violent, or pornographic content. In case of non-compliance, the Client may face sanctions (account deletion, reporting to authorities).
The Service Provider may not under any circumstances be held liable to the Customer, for any reason whatsoever, for any indirect damages whatsoever, and in particular for any loss of data, commercial damage, loss of turnover or profit, loss of customers, loss of opportunity, in relation to or arising from the Software, its operation, even if the Customer has been warned of the possibility of such loss or damage.
If, however, a financial award should be made against the Service Provider, for whatever reason, the award for damages may not exceed the amount actually received under this Contract within the limit of the last twenty-four (12) months of subscription.
Each Party undertakes to notify the other of any event of which it becomes aware and which could compromise the proper execution of these terms and conditions.
Each Party undertakes to take all necessary precautions to maintain the confidentiality of the confidential information (“Confidential Information”) of the other party, these precautions to be at least equivalent to those taken by each party to ensure the confidentiality of its own confidential information.
The following shall be considered confidential information at a minimum, regardless of the form, medium and means:
– all of the Client’s data processed by the Service Provider as part of the Services it offers;
– information specifically indicated as such by one or other of the Parties.
The following shall not be considered Confidential Information: (i) information held by a Party and of which it can prove that it had lawfully become aware without restriction of use before receiving it from the other Party, (ii) information that has fallen into the public domain and (iii) information that has been communicated to it by a third party in good faith without this third party having required a confidentiality undertaking with regard to it.
For the application of this clause, each Party is responsible for its persons or Users, as the case may be, as for itself.
This obligation will be valid for a period of three (3) years after the end of the contract and will apply even after cancellation or termination of the Contract.
Each Party undertakes in particular not to disclose, to any natural or legal person, either directly or indirectly, the Confidential Information of which it may become aware in the context of this contract and/or to reproduce and/or use it, both for its own account or on behalf of third parties, for purposes other than those referred to herein.
Either Party, at any time, at the written request of the other Party, will return the Confidential Information or proceed to its definitive and effective deletion as soon as possible.
The subscription can be subscribed directly on our website. Payments can be made by Stripe: Bank cards (VISA, MasterCard, CB, …), Wallets – such as Paypal, Apple Pay, Alipay, …), Direct Debit, and other solutions summarized here https://docs.stripe.com/payments/payment-methods/overview?locale=fr-FR. The subscription is automatically renewed each period (monthly or annually), unless terminated by the user.
For any order for an annual payment plan with 30 calendar days or less, the Company undertakes, after examining the Customer’s complaint, to offer a total or partial refund, less the termination fees of €50 excluding VAT. The period runs from the effective date of the Subscription contract.
The Customer cannot exercise his right of withdrawal in the cases set out in Article L.221-28 of the Consumer Code, including in particular for Services fully performed before the end of the withdrawal period. The Customer will be informed and invited to waive his right of withdrawal at the time of the Order for full performance of the service before the end of the withdrawal period.
The Service Provider reserves the right to terminate this Agreement in the following cases, without prejudice to any other damages that the Service Provider may claim:
– after formal notice sent to the Client, by registered letter with acknowledgement of receipt, remaining without effect thirty (30) days after receipt, to pay the fees due hereunder, or to comply with any of the provisions of this agreement;
– If the client cancel his subscription, he Client will not be able to request a refund for the remaining duration.
– in cases where the Client is in receivership, receivership or subject to a similar procedure, and this, subject to the legal provisions in force.
In the event of termination of the Agreement, whatever the reason, the Client must immediately stop using this Software.
He will lose all rights to access it, any access or attempted access may be legally sanctioned.
Skedul reserves the right to adjust subscription prices, providing at least 30 days’ notice.
17.1 Complaints
All complaints should be directed to the Provider at the address in Article 1.
17.2 Governing Law
These Terms and Conditions are governed by French law.
17.3 Jurisdiction
Any disputes will be settled in the courts within the Provider’s jurisdiction.
